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Privacy Policy

Your privacy matters to us. Learn how Learnitera Quest protects and manages your personal information with complete transparency.

At Learnitera Quest, we believe your personal information deserves the highest level of protection. This comprehensive privacy policy explains exactly how we collect, use, store, and safeguard your data when you interact with our flower shop management career development platform. We're committed to being completely transparent about our practices and giving you full control over your information.

Last Updated: March 15, 2025 | Effective Date: March 15, 2025

Information We Collect

We collect information to provide you with exceptional career development services tailored to the flower shop management industry. Here's exactly what we gather and why:

  • Personal identifiers including your name, email address, phone number, and mailing address when you register for our programs
  • Professional information such as your current role, experience level, career goals, and industry background
  • Educational data including completed courses, certifications earned, assessment scores, and learning progress
  • Technical information like IP address, browser type, device information, and website usage patterns
  • Communication records including emails, chat messages, support tickets, and feedback submissions
  • Payment information processed securely through our certified payment processors
  • Location data to provide region-specific content and opportunities relevant to Pakistan's flower industry

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website performance. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

How We Use Your Information

Your information serves specific purposes that directly benefit your career development journey. We never use your data for purposes beyond what we've outlined here:

  • Delivering personalized learning experiences and course recommendations based on your goals and progress
  • Processing enrollments, managing your account, and providing customer support services
  • Sending important updates about your courses, new program launches, and industry-relevant opportunities
  • Analyzing learning patterns to improve our curriculum and create more effective training materials
  • Connecting you with career opportunities and networking possibilities within Pakistan's flower industry
  • Maintaining security, preventing fraud, and ensuring platform integrity
  • Complying with legal requirements and responding to legitimate requests from authorities

We base our data processing on several legal grounds including your consent, contract fulfillment, legitimate business interests, and legal compliance. You maintain the right to withdraw consent for marketing communications at any time.

Data Sharing and Third Parties

We're selective about data sharing and only work with trusted partners who meet our strict privacy standards. Here's when and how your information might be shared:

Service Providers We Work With

We partner with carefully vetted companies that help us deliver our services, including payment processors, email service providers, cloud hosting services, and analytics platforms. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.

  • Educational partners and accreditation bodies for certification verification and program development
  • Potential employers in the flower industry when you explicitly opt-in to job placement services
  • Technology vendors providing learning management systems, video hosting, and communication tools
  • Legal authorities when required by law, court order, or to protect rights and safety
  • Business successors in the unlikely event of a merger, acquisition, or asset transfer

We never sell your personal information to third parties for marketing purposes. Any data sharing serves your educational goals or platform functionality, and we maintain oversight of how partners handle your information.

Your Privacy Rights

You have comprehensive rights regarding your personal information. We've made it easy to exercise these rights and maintain control over your data:

  • Access your data by requesting a complete copy of the personal information we hold about you
  • Correct inaccuracies by updating your profile information or contacting our support team
  • Delete your account and associated data, subject to legal retention requirements
  • Restrict processing for specific purposes while keeping your account active
  • Port your data to another service provider in a commonly used format
  • Object to certain types of processing, including marketing communications
  • Withdraw consent for activities that require your explicit approval

How to Exercise Your Rights

To make a privacy request, email us at [email protected] with your specific request and account information. We'll respond within 30 days and guide you through any necessary verification steps to protect your account security.

Some requests may take longer if they're complex or require extensive data retrieval. We'll keep you informed throughout the process and explain any limitations based on legal requirements or technical constraints.

Data Security and Protection

Protecting your information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, breaches, and misuse:

  • Industry-standard encryption for data transmission and storage using AES-256 encryption
  • Secure authentication systems with password requirements and optional two-factor authentication
  • Regular security audits, vulnerability assessments, and penetration testing
  • Limited access controls ensuring only authorized personnel can access your information
  • Secure data centers with physical security measures and redundant backup systems
  • Employee training on privacy practices and confidentiality requirements
  • Incident response procedures for quickly addressing any potential security issues

While we implement robust security measures, no system is completely immune to threats. We continuously monitor for suspicious activity and have procedures in place to notify you promptly if a security incident affects your personal information.

Your Role in Security

You play a crucial role in protecting your account. Use strong, unique passwords, enable two-factor authentication when available, keep your contact information current, and report any suspicious activity immediately.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate interests. Here's how we determine retention periods:

  • Active account data is maintained while your account remains open and for 3 years after closure
  • Course completion records and certifications are kept for 7 years to support career verification needs
  • Payment and billing information is retained for 7 years to comply with financial regulations
  • Communication records are kept for 5 years to maintain service quality and resolve disputes
  • Marketing preferences and consent records are maintained until you withdraw consent
  • Security logs and technical data are retained for 2 years for fraud prevention and system integrity

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. Some anonymized data may be retained indefinitely for statistical analysis and service improvement purposes.

Early Deletion Requests

You can request early deletion of your data at any time. We'll honor these requests unless we're legally required to maintain certain information. We'll explain any retention requirements and provide a timeline for deletion of eligible data.

International Data Transfers

As a Pakistan-based company serving the local flower industry, most of your data remains within Pakistan. However, some of our technology providers and services operate internationally, which may require data transfers:

  • Cloud hosting services may store data in secure facilities located in multiple countries
  • Email and communication platforms may process data through international networks
  • Payment processors may transfer transaction data to complete payment processing
  • Analytics and performance monitoring tools may process data internationally

When international transfers occur, we ensure adequate protection through standard contractual clauses, certification programs, and adequacy decisions. We work only with providers who demonstrate strong privacy protections and comply with international data transfer requirements.

Transfer Safeguards

All international data transfers are protected by contractual safeguards, encryption in transit and at rest, and regular compliance monitoring. We maintain records of all transfers and can provide details upon request.

Children's Privacy

Our career development platform is designed for adults entering or advancing in the flower shop management industry. We do not knowingly collect personal information from individuals under 16 years of age.

If we discover that we've inadvertently collected information from someone under 16, we'll delete that information immediately and take steps to prevent future collection. Parents or guardians who believe we may have collected their child's information should contact us immediately.

Age Verification

During registration, we require users to confirm they meet our minimum age requirements. This helps ensure our platform serves its intended adult professional audience while protecting younger individuals' privacy.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, legal requirements, and industry standards. When we make significant changes, we'll notify you through multiple channels:

  • Email notifications to your registered account at least 30 days before changes take effect
  • Prominent notices on our website and within your account dashboard
  • In-platform notifications when you next log in to your account
  • Updated policy posted on our website with clear revision dates

For minor updates like clarifications or contact information changes, we'll post the updated policy with revision dates. Major changes affecting how we collect, use, or share your information will always include advance notice and may require your renewed consent.

Your Options When Policies Change

If you disagree with policy changes, you can modify your privacy settings, opt out of affected services, or close your account. We'll always explain your options and provide reasonable time to make decisions about your continued participation.

Contact Our Privacy Team

Have questions about your privacy rights, our data practices, or need assistance with your account? Our dedicated privacy team is here to help you understand and exercise your rights.

Email: [email protected]
Phone: +923493498168
Address: ST-13 Abul Hasan Isphahani Rd, Block 7 Gulshan-e-Iqbal, Karachi, Sindh 75300, Pakistan
Response Time: We respond to privacy inquiries within 72 hours